Frequently Asked Questions
Find answers to common questions about staying at Royal Dunes, ownership, and the Unlimited Sports Package. Don’t see what you’re looking for?
Contact us directly.
FAQ
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What time is check-in and check-out?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
How do I book a stay at Royal Dunes?You can book directly through our website using the Reserve button, call us at 843.681.9718, or email info@royaldunes.com.
What’s your cancellation policy?[OPERATIONS NOTE: Get cancellation policy and any associated fees]
What’s the minimum night stay?[OPERATIONS NOTE: Confirm minimum nights – likely varies by season]What’s the deposit and payment schedule?[OPERATIONS NOTE: Get deposit amount/timing and when final payment is due]Do you allow pets?Pets are not permitted at Royal Dunes Resort. Service animals are welcome.Is smoking allowed?[OPERATIONS NOTE: Get smoking policy – likely no smoking inside units, but confirm outdoor areas]How far is Royal Dunes from the beach?The beach is a scenic five-minute walk from the resort through naturally preserved grounds.What’s nearby?Royal Dunes is centrally located in the Port Royal community on Hilton Head Island. We’re minutes from Coligny Beach, Sea Pines Resort, Harbour Town Golf Links, Shelter Cove Marina, Port Royal Plaza shopping, and dozens of island restaurants. The resort sits between the golf course and ocean – central to everything Hilton Head offers. -
What’s included in my villa?Every three-bedroom, three-bath villa includes a fully stocked kitchen, washer and dryer, private balcony, free WiFi, cable TV, linens and towels, and all the comforts of home. See our Accommodations page for complete details.Is WiFi included?Yes, free high-speed WiFi is included in all villas.What resort amenities are available?Two outdoor pools (one heated), children’s pool, hot tub, sauna, fitness room, picnic areas with grills, children’s playground, tennis courts, shuffleboard, cornhole, bicycle parking, and free covered parking.Do I need a car?While Hilton Head is best explored by car, the resort is centrally located with beach access within walking distance. Many guests find having a vehicle helpful for exploring restaurants and island attractions.Is parking available?Yes, free covered parking is available for all guests. [OPERATIONS NOTE: Confirm policy on oversized vehicles – RVs, trailers, boats, etc. – and where they should park if covered spots won’t accommodate]Are the villas accessible?[OPERATIONS NOTE: Get accessibility information – elevator access, ADA units if available, etc.]Can I add the Unlimited Sports Package to my stay?Yes! The Unlimited Sports Package can be requested when booking, at check-in, or by contacting us ahead of your arrival. See our Unlimited Sports Package page for details.What if I need something during my stay?Our office is open Monday-Sunday, 8:00 AM – 6:00 PM at 843.681.9718. Security is on-site 24/7 for emergencies. [OPERATIONS NOTE: Get after-hours emergency contact number]
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How do I make my owner reservation?Contact our Owner Services team at 843.681.9718 or info@royaldunes.com. [OPERATIONS NOTE: Confirm if there’s a separate owner reservation line/email or online portal]Can I rent my week if I can’t use it?Yes, owners have rental privileges. Contact us for assistance with renting your week.How do I deposit my week with RCI?Log into your RCI account or contact RCI directly to deposit your week. For guidance on maximizing your trading power, reach out to our Owner Services team.What are my maintenance fees?Maintenance fees are determined annually based on the resort’s operating budget. Owners elect a board of directors who oversee the budget and operations to ensure Royal Dunes remains the resort you love.When are maintenance fees due?[OPERATIONS NOTE: Get maintenance fee due dates and payment options]Can I upgrade my season?Yes, season upgrade options are available. Contact Owner Services for details on moving your week to a different season.How does the owner referral program work?Refer friends or family who purchase ownership and receive a $250 credit. Contact us for program details.Who do I contact with owner questions?
Reach our Owner Services team at 843.681.9718 or info@royaldunes.com.
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What’s included in the Unlimited Sports Package?
Unlimited daily golf at five championship courses (Barony, Robbers Row, Oyster Reef, Shipyard, and Palmetto Hall), unlimited tennis and pickleball at Port Royal Golf & Racquet Club, and 10% off dining and Pro Shop purchases. Up to four players daily for just $160/week.
How much does it cost?$160 per week covers up to four players every day of your stay. Cart fees at golf courses are paid separately.How do I add it to my stay?Request the Unlimited Sports Package when booking, at check-in, or contact us in advance to secure availability.Is it available year-round?[OPERATIONS NOTE: Confirm if package is available year-round or seasonal]Can I add it after I arrive?Yes, subject to availability. Booking in advance is recommended, especially during peak season.Do I need to make tee times?[OPERATIONS NOTE: Get tee time reservation process – do they book through resort, directly with courses, etc.]What are the cart fees?Cart fees vary by course and are paid directly at each golf club. [OPERATIONS NOTE: Get approximate cart fee range if possible for guest planning]